“No, just posting on Facebook and waiting for the sales to come in won’t be enough.”
“If it isn’t working, you need to change what you are doing”.
What I’ve noticed from observing The Boss is that the best way to get up and going as well as keep customers happy is to meet them and look after them. It really is good old fashioned customer service.
- Finding out what someone likes and why they want Scentsy
- Helping to narrow down the choices
- Bundling the products to get the best value
- Presentation of Scentsy
- Solving any issues straight away
- Keeping folks informed of changes in the world of Scentsy, what is coming and what is leaving.
For sure, Scentsy products are so good that customers don’t need much of the above list however, doing those little things is what separates the good from the great.
Scentsy has an excellent online store that people can order directly from and quite a few do but it is the personal touch that people seem to remember. I suppose it is all about that “R” word, relationships. Yes, you read that from me in a blog post… Maybe this relationship thing is why so many Scentsy consultants are not blokes? However, I digress (again).
It may seem obvious however it needs to be stated: It is not possible to build a worthwhile relationship solely online, though I did hear something about “swiping right…” whatever that means.
Fortunately, Scentsy and The Boss, have a simple plan to starting well and continuing on:
- Start with a “Launch Party” at home, and get help from up-line, those that have done this before. (Drinks and nibbles too)
- Book parties with friends and family and guests from the launch party
- Look after the host so their guests have fun and the host gets rewards.
- Rinse and repeat (with Scentsy cleaning products of course).
If having a Scentsy Party, particularly a launch, at home isn’t possible or appealing then another venue or someone else’s house. Consultants, particularly in say London, sometimes need a central location such as a pub to host a party. I think I’d have to tag along on one of those if we did that here, for logistical support reasons of course.
Whatever or wherever the venue is, the most important thing to remember is build that personal relationship and then use tools such as Facebook, Marco Polo and Instagram to keep in touch and have fun doing so.